At Bob Johnson's Computer Stuff, Inc, we offer credit terms to agencies that are federal, state, county, or city funded. This includes, but is not limited to, police, fire, some EMS*, and public works departments. We are unable to offer terms to privately held organizations, government contractors or subcontractors.
*Please note that privately owned EMS companies are not currently eligible for credit terms.
How do I set up an account for my department?
Simply give us a call. We will need to take some basic information from you, such as department, location, and a primary point of contact. This information will need to be verified by our staff to ensure that your agency is not privately owned or privately funded.
My department has been verified as being federal, state, county or city funded. What happens now?
We'll create an account for you. Once your account is created, we will create a quotation based upon the items that you discussed with our sales staff.
The quotation you provided has been approved by our department/finance office. How do I order?
To place your order, simply send us a purchase order indicating the items that you are looking to purchase per the quotation. A purchase order can be sent to us via:
- Fax: (302) 659-2730
- Email: email@example.com
Bob Johnson's Computer Stuff, Inc.
32 Artisan Drive
Smyrna, DE 19977
Our department does not utilize purchase orders. Can I still order on credit?
Please contact our sales staff directly at (877) 202-7788 to discuss alternative methods of placing an order using credit terms.
How long is my quotation good for?
On average, the pricing and inventory listed on your quotation is valid for thirty days. However, all quotations are only valid while the inventory is still in stock or still available through our vendor.
How long will it take to get the Panasonic Toughbooks that I purchased?
Like website purchases, most orders ship within 24 - 72 hours of when the order is placed. Some possible exceptions would be orders placed around a major holiday, large orders, and items that are on backorder. For further information, please visit our shipping info page.
How long will it take to get the Getac, Brother Mobile Solutions or RAM Mount products that I purchased?
Lead time on new products will depend on the manufacturer and can range from a few days to several weeks or even months. Unfortunately, this is beyond our control, but we will inform you of any estimated wait times when we respond to your RFQ.
We received the item(s) that we purchased. How long do we have to pay our invoice?
All new accounts are created as Net 30, meaning your finance department is expected to pay all invoices in no more than thirty days. Please note that repetitive failure to pay invoices on time may revoke your department's ability to use purchase orders and require that you prepay for any future purchases.