9am – 5pm Eastern, Monday – Friday
133 N Dupont Blvd Ste 103, Smyrna, DE 19977
Sale Tax Free Shopping!Shipping
Insured Shipping On Every Order
Warning against the use of UPS My Choice® services
Frequently Asked Questions
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Can I ship to an address other than my billing address? |
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How do you ship? |
Please bear in mind that all orders exceeding $100.00 in value will require a signature for delivery.
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Will I receive a tracking number? |
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How long will it take to get my package? |
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Where do you ship? |
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My package arrived damaged. What do I do? |
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My order is missing an item. What do I do now? |
Returns
New (non-refurbished) made-to-order products
New products, including but not limited to Getac computers, Durabook computers, and RAM Mount products, are non-returnable and ineligible for exchange, refund or store credit. We will happily work with you to find a configuration that works for you, but once the purchase has been made, the sale is final.
Restock policy
Excluding computer parts, any undamaged, refurbished or used product returned within 48 hours of receipt is eligible for a full refund, minus shipping costs, provided it is in the same condition as when you received it. Returns of product after the 48-hour grace period, other than with defect (used laptop battery not included), are subject to a $10.00 or 20% restocking fee (whichever is greater). Returns will only be accepted within 30 days of the date of purchase.
Exchanges
Undamaged items which are eligible for return may be sent in for exchange within 30 days of the date of purchase. Eligible items sent in for exchange with an item of equal or greater value will not be subject to restocking fees.
Products damaged in shipping
If your order is damaged in shipping, please notify us by calling 877-202-7788. Damaged shipments must be reported within 48 hours of receipt in order to process a claim with the shipping provider.
Return of computer parts
Only non-working purchased parts are eligible for return. Should a working part be returned to us, either the customer must pay the return shipping or the item will be restocked and assessed a $10 or 20% restocking fee (whichever is greater). There is no grace period for computer part returns.
If a returned part is deemed defective, it will be replaced by Bob Johnson’s Computer Stuff. Should a replacement for a defective item not be available, at Bob Johnson’s Computer Stuff’s discretion a suitable replacement shall be issued. If a suitable replacement is not available within 30 days from the receipt of your return, Bob Johnson’s Computer Stuff will issue a credit. If purchased by credit card a credit will be posted. If purchased by check, money order, or cash, a check will be issued. Return credits are for product only and do not include any reimbursement for shipping charges. This does not apply to used laptop batteries, as used laptop batteries are not warrantied.
Fitness of purpose
BJCS cannot warranty any product as fit for any particular use or purpose. We strongly recommend customers evaluate a sample unit to determine by their criteria whether a product will work in their configuration. In the world of computers there are many products that may be incompatible with certain parts. We do not accept return of parts because they will not work in a particular product if they function correctly in others.
Damaged products
Any dismantled, marked on, or visibly defaced product returned by the customer will void all warranties. Any silver DO NOT REMOVE stickers must not be defaced.
Return instructions
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Repair form: All returns (unwanted, defective, or warranty/repair items) should include a printed repair form. Failure to return the item with a repair form could result in up to a 30-day delay in the processing of your return.
Pack returns carefully: Customers must pack defective, unwanted and warranty/repair items as if they are working in a manner similar to how the item was shipped to you. Bob Johnson's Computer Stuff Inc. is not responsible for goods that are damaged or lost during shipment. Please review this guide to packaging computer shipments.
Shipping costs: Customers are responsible for all shipping costs to and from Bob Johnson's Computer Stuff (unless otherwise noted).
Send returns to:
Bob Johnson's Computer Stuff, Inc.
ATTN: Returns
133 N Dupont Blvd Ste 103
Smyrna, DE 19977-1545
Frequently Asked Questions
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The part that I ordered does not work. What can I do? |
Should a part be returned for credit, it will be assessed a 20% restocking fee per our sales policy.
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I don't like the computer that I purchased. Can I return it? |
If there is a specific reason that you don't like your computer (not enough memory, processor is too slow, hard drive is too small, etc.), let us know! We can discuss your options for upgrading to a better unit or simply "beefing up" the item you already purchased.