FAQ: Store Info

General

What are your sales policies?
Our sales policies are very straightforward and simple. You can review our sales policies here.

Ordering

What are my payment options?
We accept all major credit cards and PayPal. Purchase orders are accepted from federal, state, or city-funded organizations only.

How can I order?
Orders can be placed via the website, but if you are more comfortable placing your order with a sales person, you can contact us at (877) 202-7788. Sales representatives are available Monday through Friday from 9 a.m. to 5 p.m. (EST).

When will my order ship?
Most orders ship within 24 - 72 hours of when the order is placed. Some possible exceptions might be orders placed around a major holiday, large orders, and items that are on backorder.

Shipping/Delivery

Can I ship to and address other than my billing address?
Yes. If you are not a business, however, this may delay the processing of your order up to 72 hours.

How do you ship?
We use UPS to ship all computers, laptops and Toughbooks. All parts are shipped via the US Postal Service.

Please bear in mind that all orders exceeding $100.00 in value will require a signature for delivery.

Will I receive a tracking number?
All customers will receive a tracking number directly from UPS or USPS the day that your order ships from our warehouse.

How long will it take to get my package?
Shipping times vary by your location. Please check out our shipping costs and arrival times page for more information.

Where do you ship?
We ship to all fifty states, APO/FPO and Canada. Additional shipping charges will be assessed to ship to Alaska, Hawaii, or Canada. Residents of Canada are responsible for any duties or tariffs associated with the delivery of their order. International orders will be evaluated on a case-by-case basis.

I received a notice from UPS that I missed my delivery. What do I do now?
UPS will attempt to deliver your package two more times to the address that we shipped to. You can also contact UPS directly to schedule pick-up at your local UPS Depot. We do not reroute packages to an alternative address after they have left our warehouse.

My package arrived damaged. What do I do?
Keep all packaging from your deliver! You will need to contact UPS to file a damage claim. They will send a driver or claims specialist to your location to inspect the packaging and the contents of the shipment. The results of the claim and insurance payment will be made to the shipper (Bob Johnson's Computer Stuff, Inc.). At that time, we will ship a replacement.

My order is missing an item. What do I do now?
Please check your invoice to verify that the missing item is not shipping separately or on backorder. If those are not the case, please contact us at (877) 202-7788 or email parts@bobjohnson.com.

Returns

The part that I ordered does not work. What can I do?
Please contact us at (877) 202-7788 or parts@bobjohnson.com to receive an RMA number. Upon receipt of the defective part, we will ship you a replacement.

Should a part be returned for credit, it will be assessed a 20% restocking fee per our sales policy.

I don't like the computer that I purchased. Can I return it?
A computer can be returned via the terms stated in our sales policy.

If there is a specific reason that you don't like your computer (not enough memory, processor is too slow, hard drive is too small, etc.), let us know! We can discuss your options for upgrading to a better unit or simply beefing up the item you already purchased.